FAQ

General

Why should I register my TERRAPIN X?

Registration offers you many benefits. Among other things, it allows you to use the full functionality of the mobile app. The app makes it possible for you to perform remote measurements or to engage the range gate function (short-range blocking feature). Also the app enables you to measure the distance between two objects.

Registering your TERRAPIN X in the mobile app is also the only way to obtain an extended warranty that remains valid beyond the period stipulated by the standard statutory warranty (the duration of the warranty depends on the laws of the country in which the TERRAPIN X is purchased).

How do I register my TERRAPIN X?

Whenever you connect your TERRAPIN X to the APP, the latter will ask you if you wish to register your device. Agree to register the device and then follow the instructions displayed in order to complete the registration process.

Which battery model is used in the TERRAPIN X?

The TERRAPIN X uses one CR123A battery (lithium-ion, 3V).

Can I use rechargeable batteries with the TERRAPIN X?

We generally recommend the use of CR123A batteries (lithium-ion, 3V).

What's included with the TERRAPIN X?

The scope of delivery contains: the TERRAPIN X rangefinder, a neck strap, a carrying bag (dump bag), a CR123A battery, a cleaning cloth, a coin key for the battery compartment, complete instructions, and a quick start guide.

How do I clean my TERRAPIN X?

The device requires no special care. Please make sure to clean the objective and eyepiece lens with a damp cloth. Then wipe them off with a soft, clean dust-free microfiber cloth.

Is the TERRAPIN X waterproof?

The TERRAPIN X is waterproof for 30 minutes at a maximum depth of one meter.

Where can I find technical data for the TERRAPIN X?

You can download a PDF file with technical data at the TERRAPIN X Website or here.

What laser class does my TERRAPIN X have and what does this class mean?

The TERRAPIN X has a Class 1 laser, which means it’s safe for the eyes under reasonably foreseeable operating conditions. For example, the laser power of most laser pointers is significantly higher than that of a laser rangefinder with a Class 1 laser.

The display on my TERRAPIN X shows four horizontal dashes. What does that mean?

Your TERRAPIN X display shows four dashes (“—-“) in order to indicate that it was unable to measure a distance. This can happen, for example, if the object to be measured is outside the maximum measuring range of your TERRAPIN X or if you attempt to take a measurement through a window pane. Your TERRAPIN X display will also show four dashes if you store a setting in the Bluetooth menu by pressing the push button three times (e.g “APP”).

Connectivity

Which KESTREL models can I connect my TERRAPIN X to?

Via Bluetooth you can connect your TERRAPIN X to any KESTREL weather meter equipped with KESTREL LiNK, which means you can connect to the 5700 LiNK, 5700 Elite LiNK, and Sportsman LiNK models.

What are the benefits of linking my TERRAPIN X to a KESTREL model equipped with KESTREL LiNK?

After a connection is established, your TERRAPIN X sends measurement results to any KESTREL model equipped with KESTREL LiNK. The Applied Ballistics software used in models equipped with KESTREL LiNK allows such models to display within seconds precise ballistic corrections for the firing distance measured by your TERRAPIN X.

What type of measurement data does my TERRAPIN X transmit via Bluetooth to a KESTREL model equipped with LiNK?

Your TERRAPIN X transmits the measured distance, azimuth, and inclination angle to a KESTREL model equipped with LiNK and connected via Bluetooth.

How do I connect my TERRAPIN X to a KESTREL model equipped with LiNK?

Turn on your TERRAPIN X by pressing (and releasing) the push button one time. The electronic reticle will appear in the display. Now press the TERRAPIN X push button three times quickly to get to the Bluetooth settings. The TERRAPIN X display now shows the current Bluetooth setting (e.g. “OFF”). Press the push button again until the display shows  “hESt.” Pressing the push button three times quickly will then store the “hESt” setting (Display “—-“). To connect your TERRAPIN X to a KESTREL model, turn on your TERRAPIN X (if it has shut down in the interim) by pressing the push button once. Along with the reticle, the display will now also show a blinking Bluetooth symbol. On your KESTREL, open the “Options” menu, select “Bluetooth,” and switch the setting to “On” Then set  “Conct” to “Device.”  Now scroll to “Name” and select “New.” After a brief delay, a list of available devices in the area will be shown. Select your TERRAPIN X and then exit the KESTREL’s Bluetooth menu. The Kestrel should now display the word “Connected.” Please note that it may take approximately 15 seconds for a connection to be established between your TERRAPIN X and a KESTREL device. Please also note that you can only connect your TERRAPIN X to either a KESTREL device or the app. In other words, the establishment of a simultaneous connection between your TERRAPIN X and the app and a KESTREL device is not possible due to technical reasons.

 

Please make sure that your Kestrel device always has the latest firmware version installed.

 

You can find instructions on how to connect your TERRAPIN X to a Kestrel weather meter with LiNK protocol here.

What additional features does the TERRAPIN X mobile app offer?

The TERRAPIN X mobile app offers you numerous additional features. For example, the app functions as an additional external display for your TERRAPIN X, which is extremely useful when your TERRAPIN X is tripod mounted. The app offers other additional features such as remote measurements, two-point measurements or the range gate function. You can also use the app to adjust basic settings of your TERRAPIN X.

How do I connect my TERRAPIN X to the TERRAPIN X mobile app?

Turn on your TERRAPIN X by pressing (and releasing) the push button once. The electronic reticle will appear in the display. Now press the TERRAPIN X push button three times quickly to get to the Bluetooth settings. The TERRAPIN X display now shows the current Bluetooth setting (e.g. “OFF”). Press the push button again until the display shows “APP.” Pressing the push button three times quickly will then store the “APP” setting (Display “—-“). To connect your TERRAPIN X to the app, turn on your TERRAPIN X (if it has shut down in the interim) by pressing the push button once. Along with the reticle, the display will now also show a blinking Bluetooth symbol. Open the TERRAPIN X app and search for your TERRAPIN X in the “Device” sub-item. Find and select your TERRAPIN X to establish a connection to the APP. Please note that you can connect your TERRAPIN X to either a KESTREL device or the APP. In other words, the establishment of a simultaneous connection between your TERRAPIN X and the app and a KESTREL device is not possible due to technical reasons.

 

You can find an instruction manual on how to connect your TERRAPIN X to the mobile app here.

 

How do I know if I've successfully connected my TERRAPIN X to the app or a KESTREL weather meter?

Once the TERRAPIN X has been successfully connected to the app or a KESTREL weather meter with LiNK protocol, the Bluetooth symbol will stop blinking and instead be continuously lit.

For which operating systems is the TERRAPIN X mobile app available, and where can I download the app?

The TERRAPIN X mobile app can be used with Android smartphones and smartphones that work with the iOS operating system (Apple iPhone). The app can be downloaded for free from the Google Play Store (Android) or the Apple App Store (iOS).

Distribution and warranty

What are the guarantee and warranty conditions for my TERRAPIN X?

The terms and conditions depend on the applicable regulations in the country where you purchased your TERRAPIN X. In general, however, registering your TERRAPIN X allows you to automatically obtain an extended warranty that remains valid beyond the period stipulated by the standard statutory warranty. The duration of the extended warranty depends on the applicable regulations in the country where you purchased your TERRAPIN X.

Who should I contact if my TERRAPIN X becomes defective or damaged?

You should contact the dealer where you purchased your TERRAPIN X. The dealer will get in touch with the TERRAPIN X distributor in your country, who will then implement the necessary service steps.

Cookie Settings

Listed here are all the cookies used for our marketing purposes.
Google Analytics (cn_AnalyticsActive)
Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
Facebook (cn_FacbookActive)
Used to identify users of Facebook and measure the efficiency of Facebook Ads.